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It’s always nice to hear patients being complementary about my work or manner or the practice as a whole. Yesterday I had a lady really genuinely enthusing that I was the best dentist she had ever found. It really made my morning.
All I did was a checkup but I guess the key is that I did a “proper checkup”, which for me means:
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 In preparation for my move to Exeter I am slowly working through a long list of ideas to research and rethink so that when I start I can hit the ground running doing dentistry the way I want.
   Those that read my content regularly will know that I spend a lot of time and energy trying to improve patient communication methods in a variety of ways. Whether that involves using technology to make photography more powerful and efficient or using standardised Oral Hygiene postcards so that delivering better OHI is quicker and easier.
Today I will be revisiting a document I use regularly for complex cases as I have reworked it recently and it has been a long time since I last discussed it so some people may not have seen it. I call it my "Treatment considerations" document.  I have been thinking a lot lately about standardised responses to questions or situations. I don’t just mean using things like OHI postcards even though I think they are invaluable (here if you haven’t seen them: http://www.drchrisharper.co.uk/blog/ohi-postcards). But rather standardised responses to the awkward situations such as a patient questioning why dentistry is “so expensive!”. Today I will be considering how to respond to patients who can’t make up their mind about what they want to do.
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August 2020
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