How do you get your receptionists to handle emergencies?
I have been working in Sidmouth for over 7 years and in that time there have been lots of changes. Changes in the ownership structure, dentists coming and going, many new nurses etc. But the way we handle emergency phone calls hasn't changed at all. No one has ever sat down and tried to standardise and simplify the actions taken by reception staff to make their life easier and to minimise disruption to the clinical staff.
Getting things done (GTD) by David Allen has been on my list of books to read for some time. Many people have mentioned that I might like it and indeed they were right. There is a striking similarity to Productivity Ninja (http://www.drchrisharper.co.uk/blog/book-review-how-to-be-a-productivity-ninja) which was the book that really catapulted me into this field of improving my organising capabilities.
Dr Chris Harper