Those that read my content regularly will know that I spend a lot of time and energy trying to improve patient communication methods in a variety of ways. Whether that involves using technology to make photography more powerful and efficient or using standardised Oral Hygiene postcards so that delivering better OHI is quicker and easier.
Today I will be revisiting a document I use regularly for complex cases as I have reworked it recently and it has been a long time since I last discussed it so some people may not have seen it. I call it my "Treatment considerations" document.
I have been thinking a lot lately about standardised responses to questions or situations. I don’t just mean using things like OHI postcards even though I think they are invaluable (here if you haven’t seen them: http://www.drchrisharper.co.uk/blog/ohi-postcards). But rather standardised responses to the awkward situations such as a patient questioning why dentistry is “so expensive!”. Today I will be considering how to respond to patients who can’t make up their mind about what they want to do.
Sharing my experiences of the benefits of having a TV in the surgery and various ways you can use it to show photos and videos to patients as well as making the surgery a nicer place to be.
Here is the long awaited new addition to my surgery!
So after a trip to Ikea and then subsequently a bit of customisation with the circular saw I finally have a TV in the surgery and a proper place for it to live.
Dr Chris Harper