How do you get your receptionists to handle emergencies?
I have been working in Sidmouth for over 7 years and in that time there have been lots of changes. Changes in the ownership structure, dentists coming and going, many new nurses etc. But the way we handle emergency phone calls hasn't changed at all. No one has ever sat down and tried to standardise and simplify the actions taken by reception staff to make their life easier and to minimise disruption to the clinical staff.
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After the popularity of my post last week about my anatomy revision cards, here is the guide on how to make them for yourself. This technique can be applied to any subject that you want to create revision cards for.
Yesterday was an away day for clinical supervisors and other staff who organise the BDS program for Peninsula Uni. It was a great opportunity for me to put faces to names and I am now even more excited for my first session next week. Through the day there were presentations on what to expect, important dates through the year, equality, safeguarding, dementia and even a spot quiz on Oral Med 😳. But the main take home message was this: TIME FLIES!
If you are at the beginning of your university journey or if you are just about to start your final year, or if you have gone through all that and are just starting in your FD placement this week, it would be easy to look over your diary and think "I have lots of time to do that assignment/get prepared for that exam/complete my portfolio." But when you actually get down to the nitty gritty of real life it is amazing how that time available vanishes with mundane tasks and before you know it you are cramming for that exam or maybe asking random strangers if they will let you do RCT on their molar so you can fulfill your credits requirements!😂 So my recommendation is this: Make the most of the time available to you. Start your new journey ready to put in the hard work from the beginning because you will be so pleased you did when the crunch comes in 9 months time. And enjoy the journey. The new academic year is fast approaching and my first clinical supervising day in Exeter is just 3 weeks away. Over the last few days I have been pondering how I can help students to plan what they will be doing in their appointments. In practice we get so used to doing things in a certain routine that most appts don't need active planning. But at the start of your career you don't have the luxury of having repeated something hundreds of times and therefore everything you are doing feels new. Critical stages may occasionally get missed but also just as importantly it is easy to lose a lot of time with inefficient ordering of the many processes being carried out.
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August 2020
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